When I received for the complimentary hotel that American setup for me, I known as 800-433-7300 and talked to an agent there who, to my shock was not able to see flights that were readily available on USAIR. She told me there have been no open up seats on any of your early USAIR flights. I used to be on the internet and could see that there were readily available flights. I actually booked a flight to demonstrate it to her.
If This is actually the new American Airways I’ll go on report as declaring I just like the old one particular far better. You gained’t go broke by shedding my business enterprise but you should have an extra seat available to promote to A few other unsuspecting purchaser.
I am emailing this remark to you making sure that AA could possibly much better be capable of encourage staff to get much more courteous when issues go Erroneous.Purchaser service can make this type of variation for people using your service.
I've produced 3 tries to Call consumer service as a result of emails relating to a current Worldwide flight in which I'd problems with not only the popular seats that i did not obtain, even so the horrible customer service wherein my sister And that i gained. She was discriminated against for staying to massive to be served meals because the tray couldn’t arrive down so the flight attendant reported he couldn’t feed her. Though there were open seats, and we might have been better accommodated, rather we ended up place near the Home windows and caught there with infants.
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I also had an absolute nightmare of the flight with them. I filled out their 1500 phrase complaint variety by reducing it right down to The purpose that even I did not recognize what I'd undergone.
There was no gate ready for us and we waited a hour right before one was All set. Which was not what we anticipated.
I have provided an posting that outlines your agency as being the worst airline during the industry which isn't a thing to get happy with. Dependant on my practical experience I'll say that I am hardly ever going to fly with your organization once again, and neither will anybody I am aware. I've currently publically introduced my frustrations with your airline on each of the social networking web sites.
We visit site just lately returned from Hayden CO. They have been begging for volunteers to surrender their seats. We ended up instructed we'd receive $seven-hundred.00 Each individual and hotel vouchers if we gave up our seats. We promptly volunteered. We ended up told to wait for everyone to board the aircraft and they would care for the vouchers.
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If I am able to do that, why can’t do this? Listed here’s a recommendation. Because the brokers cannot see USAIR, why not give them usage of the world wide web to allow them to see accessible USAIR flights? There were numerous USAIR flights that could have cared for no less than 50 % with the individuals who needed to flights.
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I just bought from the telephone with Connie Sanders during the DFW Business. I requested for her identify since she was so variety and helpful to us. I've rarely encountered someone so helpful and caring. If all of your Associates may be like her you might have a great airline.
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